FAQ Table of Contents

1. Why can't I separate a report with two borrowers and then re-pull a single...?
2. How do I contact technical Support.... ?
3. I requested a report with one bureau how can I request additional bureaus with out being re-billed... ?

Why can't I separate a report with two borrowers and then re-pull a single...?  

This happens because of the SCS duplicate feature.  The duplicate feature prevents you from being billed twice for the same report.   You need to contact customer service and request one person to be removed from the request.  Customer Service is available at (646)-435-2493, Mon-Fri, 8 AM to 7 PM EST, or via email at support@sterlingcredit.com 

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How do I contact technical Support... ?

Technical support is available Mon - Fri, 8 AM - 7 PM EST at (646)-435-2493 or by email at support@sterlingcredit.com 

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I requested a report with one bureau how can I request additional bureaus with out being re-billed... ?

Double click on the report  (or click FILE and then click CHANGE APPLICANT).  Uncheck the bureau you have already pulled and check the other bureau(s) you need to request.  Click OK and click DIAL to start communications for the request.  The report price printed on the report will reflect the total price and is not cumulative.   

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